Frequently Asked Questions

Fully Managed IT Services – City Logic monitors, manages, supports, and secures all IT systems and users for a fixed monthly fee.

Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend and the really hard to solve problems, while in-house IT manages everything else.

Cybersecurity Best Practices and Fortification

IT Consulting and Advisory

IT Compliance

Cloud Services

VoIP Telephony

Networking and New Systems Installation

Scaling Projects and New Implementations

Outsourcing IT gives you access to our expert team at a fraction of the cost of hiring in-house. It ensures consistent system maintenance while only paying for productive work hours. We assign the right specialist to resolve issues efficiently, eliminating the need for multiple IT hires or a single resource stretched beyond their expertise.

By leading with IT strategy and compliance guidance, City Logic fills two major gaps in the IT provider industry. This expertise helps clients:

• Relieve pain points of employees and improve team morale.
• Save time, money, and increase profitability.
• Solidify defenses against data breaches, ransomware attacks, and legal issues.
• Lower cybersecurity and compliance risk

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – City Logic sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

City Logic selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.

City Logic creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.

Most City Logic locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.

City Logic is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.

This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.

We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.

Our Service Level Agreement (SLA) prioritizes client matters and outlines response times for every level of incident.

The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it difficult and costly to catch up.

Operationally mature organizations in the following sectors:

• Professional Services
• Legal
• Finance
• Healthcare
• Logistics
• Insurance
• Real Estate
• Property Management
• Consulting
• Manufacturing
• Nonprofit